kurmatoto Casino & Sportsbook FAQ

No. Each user may hold only one active account on kurmatoto. If we detect multiple accounts registered to the same person, email address, phone number, or payment method, we will close all duplicate accounts and may forfeit any funds in those accounts. This rule applies across all regions where we operate, including Jakarta, Surabaya, Bandung, and Medan. If you have forgotten your password or cannot access your existing account, contact our support team to recover it rather than creating a new account. Creating duplicate accounts violates our terms and may result in permanent suspension.

To open an account on kurmatoto, follow these steps. First, visit our registration page and enter your email address, phone number, and a strong password. Second, verify your email by clicking the link we send you. Third, complete KYC verification by uploading a government-issued ID, proof of address, and a selfie. Fourth, wait for our team to verify your documents—this typically takes one to two business days. Once verified, your account is active and you can deposit funds. You must be of legal age in your jurisdiction and meet all eligibility requirements to open an account. If verification is delayed, contact our support team for an update.

To deposit via local payment, online payment, or e-wallet on kurmatoto, log in to your account and go to the Deposit page. Select your preferred payment method—mobile banking, local payment, or online payment. Enter the amount you wish to deposit. You will be redirected to the payment provider's app or website to confirm the transaction. Complete the payment in your wallet app. Once the payment is confirmed, the funds appear in your kurmatoto account immediately. If the deposit does not appear within a few minutes, check your payment app to confirm the transaction was sent. You can also deposit via e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment). Each method processes instantly or within one business day depending on your bank.

If a deposit or withdrawal does not complete, first check your payment app or bank account to confirm whether the money was sent. If the transaction was sent but did not appear in your kurmatoto account, contact our support team with your transaction ID or receipt. We will investigate and either complete the transaction or return the funds to your original payment method. If the transaction failed in your payment app, try again with a different payment method or contact your bank or wallet provider for assistance. Withdrawals are processed to your original deposit method and may take one to two business days. During holidays like Idul Fitri or Idul Adha, processing times may extend. If a withdrawal is delayed beyond two business days, contact our support team.

Demo mode is available for selected slot games on kurmatoto, including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. In demo mode, you play with virtual credits and cannot win real money. Demo mode lets you learn game rules and features before depositing. To access demo mode, select a slot game from our library and choose the "Demo" or "Play for Free" option. You do not need to log in to play demo mode. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and football betting on Liga 1 and Piala AFF require a real account and real funds. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) also require a funded account.

Promotion codes on kurmatoto are entered during account registration or in your Account Settings after you log in. During registration, look for a "Promotion Code" or "Bonus Code" field and enter the code before completing your account setup. If you already have an account, go to Account Settings, select Promotions or Bonuses, and enter your code there. Promotion codes are optional and may offer bonus credits or other benefits subject to terms and conditions. Not all users are eligible for all promotions. If a code does not work, check that you have entered it correctly and that it has not expired. Contact our support team if you have questions about a specific promotion code.

We at kurmatoto protect your personal information with encryption, secure servers, and strict access controls. Your data is encrypted in transit and at rest. We do not share your data with third parties except as required by law or to process your transactions (e.g., payment processors, banks). Your identity verification documents (ID, proof of address, selfie) are stored securely and used only for KYC compliance. We comply with data protection regulations in all jurisdictions where we operate. For full details on how we collect, use, and protect your data, read our privacy policyIf you have concerns about your data security, contact our support team immediately.

To contact our support team on kurmatoto, use our live-chat feature. Log in to your account, click the chat icon, and describe your issue. Our team responds during standard business hours. For non-urgent inquiries, you can also email our support address. Include your account email, a description of your issue, and any relevant transaction IDs or screenshots. We aim to respond to support emails within one business day. For account-specific issues (deposits, withdrawals, verification), have your account email and recent transaction details ready. If you need to report a security concern or account compromise, contact our support team immediately via live chat.